Reduce support costs, improve customer experience, and provide personalized engagement across channels with Dynamics 365 for customer service. Build meaningful relationships by offering seamless services to your customers.
Dynamics 365 for Customer Service offers a single, unified experience that delivers end-to-end, self-assisted customer service across every channel. Enables adaptable and innovative platform with AI-driven insights to help the customer service team learn from each interaction.
Personalize Customer Service with Omnichannel Engagement
Today’s customers are connected via mobile and other devices and expect fast, personalized engagement across various channels. Intelligent customer service increases brand loyalty through effortless customer interactions.
Dynamics 365 Customer Service enables self-service, onsite and agent-assisted experiences on the customer’s preferred terms, devices, and channels, creating a seamless customer experience.
Dynamics 365 Customer Service Capabilities
360-degree Customer views
Dynamics 365 for customer service connects experiences across channels, data, and sources for a complete customer view.
Better predict customer needs by using Dynamics 365 Customer Insights and provide a unified experience for each customer across agents and channels.
360-degree Customer views
Dynamics 365 for customer service connects experiences across channels, data, and sources for a complete customer view.
Better predict customer needs by using Dynamics 365 Customer Insights and provide a unified experience for each customer across agents and channels.
Seamless Integration
Dynamics 365 for Customer Service enhances your customer support processes, extends CRM capabilities and enhances functionality by integrating with tools like Outlook, Skype, add-on applications from Microsoft, and partners from Appsource.
Omnichannel Experience
Dynamics 365 for customer service provides a unified experience to your customers across channels or devices, anytime, anywhere.
Enable customer interaction on their preferred platforms like SMS, chat, WeChat, WhatsApp, Line, or Facebook Messenger. Provides agents complete view of the customers – history of interactions, and user preferences.
Self-Service Portal
Dynamics 365 for Customer service enables customers to access the account information and discover relevant answers to their queries through a self-service and collaboration-enabled portal, resulting in increased brand loyalty. This portal engages customers with the means of support they want through a searchable knowledgebase, live and automated chat, and discussion forums.AI-driven Customer Insights
Dynamics 365 for customer services use the Common Data Platform to unlock customer insights and provide personalized experiences. Maximize your customer lifetime value with AI-powered insights based on unified customer profiles.Single Source of Truth
Dynamics 365 for customer services use Common Data Service to simplify your customer and agent experiences through one complete source of customer data and business data using a single, extensible platform.
Provides your agents with a unified view of relevant information like entitlements, scripting, or recommendations to deliver value at every touchpoint.
Agent Enablement
Dynamics 365 for Customer service provides a dynamic single agent interface to handle service interactions with access to everything needed for highly personalised service.
Empowers your agents with right tools, assets from third-party applications to intelligently handle routine requests and help solve more complex issues.
